Privacy Policy

Last Updated: 1 January 2026

1. Introduction

This Privacy Policy ("Policy") describes how k9999 ("k9999", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the k9999 platform at https://k9999.today and any associated services (collectively, "the Platform"). k9999 operates as an online casino and sports betting service serving adult players across Bangladesh.

k9999 takes the privacy of its players seriously. We collect only the personal data that is necessary to deliver our services, meet our legal obligations, and maintain the security and integrity of the Platform. We do not sell your personal data to third parties for their own marketing or commercial purposes. This Policy is an integral part of the k9999 Terms & Conditions; by registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy is written in English and applies to all players accessing k9999 from Bangladesh. If there is any inconsistency between this English version and any translated version provided for convenience, the English version shall prevail.

2. Personal Data We Collect

k9999 collects the following categories of personal data from players, depending on the nature of their interaction with the Platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national identity card number, passport number	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address, city/division of residence	Account communication, OTP delivery, support correspondence
Financial Data	bKash, Nagad, Rocket, or Upay mobile wallet number; transaction history; deposit and withdrawal amounts in BDT	Payment processing, withdrawal verification, fraud prevention
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, session timestamps	Platform security, fraud detection, performance optimisation
Usage Data	Pages visited, games played, bet history, session duration, click-path data	Platform improvement, responsible gaming monitoring, personalisation
Communications Data	Support ticket content, email correspondence, live chat transcripts	Customer support, dispute resolution, quality assurance
KYC Documents	Scanned copies of NID, passport, or driving licence submitted for identity verification	Regulatory compliance, age and identity verification, anti-money-laundering checks

k9999 does not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) unless specifically required for responsible gaming interventions and only with your explicit consent.

3. How We Collect Your Data

k9999 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically as you browse and interact with the Platform, including via cookies, server logs, and session tracking tools. See Section 9 (Cookies & Tracking) for further detail.
• Third-party sources: Identity verification data provided by our KYC service partners; transaction confirmation data provided by MFS processors (bKash, Nagad, Rocket, Upay); fraud signals provided by our security partners. k9999 uses this data solely to verify your identity and protect the Platform.

4. How We Use Your Personal Data

k9999 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your k9999 player account, including login authentication via OTP.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay; settling bets and casino game rounds; crediting and managing bonus balances.
• Identity and age verification: Confirming that all players are aged 18 or above and that their identity matches the details provided at registration, in accordance with k9999's responsible gaming commitments.
• Fraud prevention and security: Monitoring transactions, login activity, and gameplay patterns for signs of fraud, money laundering, account takeover, or other suspicious activity. k9999 may share data with fraud prevention services where necessary.
• Legal compliance: Retaining records to meet applicable legal obligations, responding to lawful requests from competent authorities, and maintaining audit trails for financial transactions.
• Responsible gaming: Monitoring player activity to identify potential problem gambling behaviour and, where appropriate, proactively reaching out to offer responsible gaming tools or support resources.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of your interactions with our support team for quality and training purposes.
• Marketing communications: Sending you information about promotions, bonuses, and platform updates where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time by contacting [email protected].
• Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform and to inform product improvements, new game selections, and user experience enhancements.

5. Legal Basis for Processing

k9999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the k9999 Terms & Conditions — including account creation, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering obligations, age verification mandates, and responses to lawful authority requests.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud, and maintain accurate business records, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and for any optional features or data uses where k9999 has sought and received your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Third Parties

k9999 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your data with the following categories of trusted service providers and partners, solely to the extent necessary to operate the Platform and fulfil our obligations:

• KYC and identity verification providers: Third-party services that assist k9999 in verifying the identity and age of players during the registration and account management process.
• Mobile financial service processors: bKash, Nagad, Rocket, and Upay, to the extent necessary to confirm and reconcile deposit and withdrawal transactions on your account.
• Game content providers: Casino and live casino game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive your anonymised session and gameplay data as required to deliver their game content and resolve disputes.
• Fraud prevention and security partners: Specialist services that help k9999 identify suspicious account activity, prevent unauthorised access, and detect financial crime.
• IT infrastructure and hosting providers: Cloud hosting and data centre partners who store Platform data on behalf of k9999 under strict data processing agreements.
• Legal and regulatory authorities: Competent governmental, law enforcement, or regulatory bodies where k9999 is required by law to disclose personal data. k9999 will inform you of such disclosures where legally permitted to do so.

All third-party service providers engaged by k9999 are required to process your personal data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection requirements. k9999 does not permit its service providers to use your data for their own purposes.

7. Data Retention

k9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of 5 years after account closure, to meet anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documentation: Retained for the duration of the active account and for a minimum of 5 years after account closure.
• Customer support communications: Retained for up to 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Typically retained in identifiable form for up to 24 months, after which it may be aggregated and anonymised for analytical purposes without time limit.
• Marketing consent records: Retained until consent is withdrawn plus an additional 1 year as an audit record.

Where personal data is no longer required, k9999 will securely delete or anonymise it in accordance with our internal data lifecycle procedures. Players who close their accounts may request confirmation of the deletion timeline by contacting our support team.

8. Security Measures

k9999 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the k9999 Platform.
• Encrypted storage of sensitive data fields including passwords, payment wallet numbers, and KYC document files at rest.
• OTP-based authentication for account login and for sensitive account operations such as password changes and withdrawal requests.
• Role-based access controls ensuring that k9999 staff can only access personal data to the extent required to perform their specific job functions.
• Regular security audits and vulnerability assessments of Platform infrastructure conducted by independent technical teams.
• Firewall protection and intrusion detection systems monitoring Platform traffic for anomalous or malicious activity.

While k9999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against every conceivable threat. You are responsible for maintaining the confidentiality of your account credentials and for notifying k9999 immediately if you suspect any unauthorised access to your account. k9999 will never contact you to ask for your password.

9. Cookies & Tracking Technologies

k9999 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device when you visit the Platform. The following types of cookies may be used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences such as language, device type, and display settings, so that the Platform behaves consistently across your sessions.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the Platform, helping k9999 identify areas for improvement. This data is processed in aggregate and is not linked to individual player identities.
• Session tracking: Server-side session logs record login timestamps, pages visited, and game activity for security monitoring and responsible gaming purposes.

Most web browsers allow you to manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. k9999 does not use cookies to track your activity on third-party websites outside of the k9999 domain.

10. Your Data Rights

As a player on k9999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of your request. k9999 will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data k9999 holds about you and information about how it is being used.
• Right to rectification: You have the right to request that k9999 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that k9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain data must be retained for regulatory compliance and cannot be erased on request.
• Right to restrict processing: You may request that k9999 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data held about you.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that k9999 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of k9999's legitimate interests, including profiling for responsible gaming monitoring. k9999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

k9999 will not charge a fee for handling data rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, k9999 reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

11. Minors & Age Restriction

The k9999 Platform is strictly intended for adults aged 18 and above. k9999 does not knowingly collect personal data from individuals under the age of 18. If k9999 becomes aware that personal data belonging to a person under 18 has been collected, that data will be immediately and securely deleted and the associated account will be permanently closed.

Parents and guardians who believe that a minor may have registered an account on k9999 or submitted personal data to the Platform are encouraged to contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay. k9999 cooperates fully with all reasonable requests from parents and guardians in this regard.

12. Changes to This Privacy Policy

k9999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The current version of this Policy will always be available at https://k9999.today/privacy-policy, with the "Last Updated" date at the top of the document reflecting the most recent revision.

For material changes to this Policy — particularly those that affect how we collect or use your personal data — k9999 will endeavour to notify registered players via email or via a prominent notice on the Platform at least 7 days before the changes take effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, please close your account before the changes take effect.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which k9999 handles your personal data, please contact our Data Support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days (Bangladesh Standard Time, UTC+6).

Email: support@k9999.today

For questions about your account terms, please visit the Terms & Conditions page. For responsible gaming guidance and self-exclusion options, please visit the Responsible Gaming page.

This Privacy Policy was last reviewed and updated on 1 January 2026. © 2026 k9999. All rights reserved.